Bookings, cancellations and refunds

No booking is paid for or confirmed on this site. Any payment is made after you receive and accept the conditions of your stay in writing.

For each stay we send you in writing, before any payment:

• Property, dates and number of guests.
• Total price, what it includes and payment method.
• Deposit or advance, if any, and when the balance is due.
• Security deposit, if applicable, and how and when it is returned.
• The property’s cancellation and refund policy: deadlines, percentages and refund method.

The booking is confirmed when you accept those conditions and the payment is received. If anything is unclear, ask us before paying.

Conditions may vary by property and season. The conditions you accepted in writing for your booking always apply. Any refunds due are made through the same payment method used, unless we agree otherwise in writing.

In addition to each booking’s policy, you have the rights granted by consumer protection laws for distance contracts: in Argentina, 10 calendar days (art. 34 of Law No. 24,240 and art. 1110 of the Civil and Commercial Code); in Uruguay, 5 business days (art. 16 of Law No. 17,250). You can exercise it through the Withdrawal button.

For any booking question: WhatsApp +54 9 2302 467206.